Privacy Policy

Last updated: June 14, 2026

1. Who We Are

“ExpoKa”, “we”, “our”, and “us” refer to the operators of ExpoKa.com. Our public contact email for privacy and marketplace questions is sales@expoka.com.

2. Personal Data We Collect

We collect personal data that you provide directly, data generated when you use the platform, and data received from trusted service providers or partners.

• Account and identity data: name, username, email address, phone number, password credentials, profile photo, business name, seller or supplier details, and verification information.
• Marketplace activity: product listings, product names and categories, prices, quote requests, order history, cart activity, reviews, messages, support requests, and buyer-seller communications.
• Payment and transaction data: payment status, invoices, wallet or promotion records, refund requests, and payment-provider references. Full card or mobile-money credentials are handled by payment providers where applicable.
• Delivery and fulfilment data: billing and shipping addresses, delivery contact details, pickup or dispatch details, customs or export information, and delivery partner updates.
• Technical data: IP address, device type, browser, operating system, language preference, referring pages, pages viewed, session data, cookies, and security logs.
• Marketing and communications data: email preferences, newsletter interactions, campaign responses, and customer-service correspondence.

3. How We Use Personal Data

• To create and manage buyer, seller, supplier, and delivery partner accounts.
• To operate the marketplace, publish listings, process orders, support quotes, coordinate shipping, handle returns, and provide customer support.
• To verify accounts, reduce fraud, protect users, enforce our policies, and improve platform security.
• To process payments, issue invoices, manage refunds, and keep transaction records.
• To personalize the platform, recommend products or suppliers, improve search, and measure marketplace performance.
• To send service messages, security notices, order updates, quote updates, and marketing communications where allowed.
• To comply with tax, accounting, trade, consumer-protection, data-protection, and marketplace-reporting obligations.

4. Legal Bases and Consent

Depending on the activity and applicable law, we process personal data because it is necessary to perform a contract with you, because you have given consent, because we must meet a legal obligation, or because we have a legitimate business interest that does not override your rights and freedoms.

Where consent is required, you may withdraw it at any time. Withdrawing consent does not affect processing that was lawful before withdrawal or processing we must continue for legal or contractual reasons.

5. Sharing Personal Data

We do not sell personal data. We share personal data only where needed to operate ExpoKa, protect users, or meet legal obligations.

• With marketplace users: buyers, sellers, suppliers, and delivery partners receive the information needed to complete quotes, orders, delivery, returns, and support.
• With service providers: hosting, analytics, email, SMS, payment, fraud prevention, logistics, translation, support, and security providers may process data for us under appropriate safeguards.
• With authorities and regulatory systems: where required, we may share marketplace, product, transaction, or platform information with government or regulatory systems, including Rwanda’s DCRT/MINICOM reporting tools.
• For legal protection: we may disclose data to enforce our terms, prevent abuse, investigate fraud, respond to lawful requests, or protect the rights, property, and safety of ExpoKa, users, or the public.

6. Cookies and Similar Technologies

ExpoKa uses cookies and similar technologies to keep you signed in, remember preferences, secure sessions, measure performance, improve search and product discovery, and support analytics or marketing. You can manage cookies through your browser settings, but some marketplace features may not work correctly without essential cookies.

7. International Transfers and Storage

ExpoKa is an international marketplace. Your data may be processed or stored in Rwanda or in other countries where our hosting providers, payment providers, delivery partners, or business systems operate. When personal data is transferred outside Rwanda or another applicable jurisdiction, we use appropriate safeguards and permissions where required by law.

8. Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including account management, marketplace operations, security, dispute resolution, legal compliance, tax and accounting records, and fraud prevention. When data is no longer required, we delete, anonymize, or securely archive it.

9. Security

We use technical and organizational safeguards designed to protect personal data, including access controls, authentication, logging, encryption where appropriate, backups, and security monitoring. No online service can guarantee absolute security, so users should protect their passwords, use secure devices, and contact us quickly if they suspect unauthorized account access.

10. Your Rights

Subject to applicable law, you may have the right to access your personal data, request correction, request deletion, object to or restrict processing, withdraw consent, request portability, and lodge a complaint with the relevant data-protection authority. In Rwanda, personal data protection is governed by Law No. 058/2021 relating to the protection of personal data and privacy.

To make a privacy request, contact sales@expoka.com. We may need to verify your identity before acting on your request.

11. Children

ExpoKa is intended for business users and general retail customers who can lawfully use marketplace services. We do not knowingly collect personal data from children who are not legally able to use the platform. If you believe a child has provided personal data to ExpoKa, contact us so we can review and remove it where appropriate.

12. Third-Party Links and Services

ExpoKa may link to seller websites, payment providers, delivery partners, social media pages, or other third-party services. Their privacy practices are controlled by those third parties, not ExpoKa. Please review their policies before sharing personal data with them.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our marketplace, technology, legal obligations, or business operations. The updated version will be posted on this page with a revised “Last updated” date.