Terms and Conditions of ExpoKa.com
Company: KINABRAND LTD
Registration Number: 120010198
Registered Location: Mugina Sector, Kamonyi District, Rwanda
Last Updated: June 3, 2026
These Terms and Conditions govern access to and use of ExpoKa.com, a global online marketplace that connects buyers, suppliers, sellers, logistics partners, pickup points, and service providers for retail and wholesale trade. By creating an account, listing products, requesting quotations, placing an order, making a payment, arranging delivery, or otherwise using the platform, you agree to these Terms.
1. Marketplace Role
ExpoKa provides a digital marketplace, sourcing, ordering, communication, payment coordination, and fulfillment support tools. Unless ExpoKa is clearly identified as the direct seller of a product or service, products are listed and supplied by independent sellers. ExpoKa may facilitate transactions, delivery, pickup, dispute review, and customer support, but each seller remains responsible for the accuracy, legality, quality, safety, pricing, availability, and fulfillment of their listings.
2. Eligibility and Accounts
Users must provide accurate, complete, and current registration information. You are responsible for protecting your login details and for all activity under your account. Business users, suppliers, and sellers may be required to provide verification documents, tax information, business registration details, product certifications, export/import documents, or other compliance information before accessing certain marketplace features.
3. Buyers, Orders, and Requests for Quote
Buyers may purchase listed products, contact suppliers, submit sourcing requests, or request quotations. Prices, quantities, specifications, lead times, delivery fees, taxes, and customs charges may vary by supplier, destination, shipping method, currency, and order volume. A quotation is not binding until accepted according to the process shown on the platform or confirmed in writing by the relevant seller or ExpoKa support team.
4. Sellers and Suppliers
Sellers and suppliers must publish truthful product information, maintain stock accuracy, respond to buyer inquiries professionally, deliver products according to agreed terms, and comply with all applicable laws in their country and the buyer's destination country. Sellers must not list counterfeit, unsafe, stolen, restricted, misleading, or prohibited products. ExpoKa may edit, hide, suspend, or remove listings that violate marketplace standards or create risk for users.
5. Product Information and Availability
Product photos, descriptions, specifications, packaging, measurements, brands, and availability are provided for marketplace convenience and may be supplied by sellers. Buyers should review product details carefully before ordering. For wholesale, custom, refurbished, imported, or made-to-order products, buyers should confirm specifications, warranty terms, samples, lead time, and delivery requirements before payment.
6. Prices, Payments, and Currencies
ExpoKa may support multiple currencies and approved payment methods. Displayed prices may exclude shipping, insurance, taxes, duties, customs clearance, platform fees, bank charges, exchange-rate differences, or destination charges unless stated otherwise. Payments must be made only through approved marketplace channels or other methods expressly confirmed by ExpoKa. Users are responsible for any fees charged by banks, mobile money operators, payment processors, or currency conversion providers.
7. Shipping, Delivery, Pickup, and Customs
Delivery timelines are estimates and may be affected by stock availability, supplier handling time, destination, customs inspection, transport delays, force majeure, incorrect addresses, or buyer availability. For cross-border orders, the buyer and seller are responsible for complying with import, export, customs, tax, labeling, certification, and documentation requirements unless a separate written arrangement says otherwise. Risk of loss may pass according to the delivery terms agreed for the order.
8. Returns, Refunds, and Replacements
Returns, refunds, and replacements are handled according to the applicable product policy, seller policy, and ExpoKa marketplace review process. Returned items may need to be unused, undamaged, complete, and in original packaging. Custom-made, perishable, digital, used, refurbished, international, or special-order items may have limited return options. ExpoKa may request photos, inspection, tracking records, payment evidence, or supplier feedback before deciding a support case.
9. Prohibited Conduct and Prohibited Products
Users must not use ExpoKa for fraud, money laundering, sanctions evasion, harassment, false reviews, account abuse, unauthorized scraping, payment circumvention, spam, malware, intellectual property infringement, or unlawful activity. Prohibited products include illegal goods, counterfeit items, stolen goods, unsafe products, weapons, restricted chemicals, unauthorized medicines, and any item restricted by applicable law or ExpoKa policy.
10. Content, Reviews, and Intellectual Property
Users are responsible for the content they upload, including product images, descriptions, store information, reviews, messages, logos, trademarks, and documents. By uploading content, you confirm that you have the right to use it and you grant ExpoKa permission to display, process, translate, promote, and use that content for marketplace operations. ExpoKa trademarks, design, software, text, graphics, and platform materials may not be copied or reused without permission.
11. Compliance, Taxes, and Trade Rules
Each user must comply with applicable consumer protection, data protection, product safety, advertising, tax, customs, import/export, sanctions, and trade compliance rules. Buyers and sellers are responsible for determining and paying any taxes, duties, permits, certificates, or government charges connected to their transactions unless ExpoKa expressly agrees otherwise.
12. Platform Availability and Changes
ExpoKa may improve, modify, suspend, or discontinue features, services, categories, payment methods, countries, seller privileges, or account access at any time where needed for operations, compliance, safety, or business reasons. We work to keep the platform available, but we do not guarantee uninterrupted or error-free access.
13. Account Suspension or Termination
ExpoKa may suspend, restrict, or terminate accounts, listings, orders, payouts, or marketplace access if a user violates these Terms, creates legal or financial risk, provides false information, fails verification, abuses other users, or engages in suspicious, unsafe, or unlawful conduct.
14. Limitation of Liability
To the maximum extent permitted by law, ExpoKa is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profit, business interruption, lost data, customs delays, third-party seller conduct, product misuse, or losses outside our reasonable control. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
15. Privacy and Data Protection
Personal and business information collected through ExpoKa is processed for account management, marketplace operations, payment support, delivery, compliance, fraud prevention, analytics, communication, and customer service. Users should review the applicable privacy information published on the platform and must not misuse personal data received through marketplace activity.
16. Disputes
If a dispute arises between users, the parties should first communicate through the platform and provide clear evidence. ExpoKa may assist with review, mediation, order support, refund review, or seller performance action, but marketplace support decisions do not replace the rights available under applicable law.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Rwanda. Any dispute involving ExpoKa or KINABRAND LTD that cannot be resolved through marketplace support may be submitted to the competent courts or dispute resolution bodies in Rwanda, unless mandatory consumer or trade laws require another forum.
18. Changes to These Terms
ExpoKa may update these Terms from time to time. Updated terms will be published on this page and will take effect when posted unless a later effective date is stated. Continued use of the platform after publication means you accept the updated Terms.
19. Contact
For account, order, seller, compliance, or marketplace support, contact ExpoKa through the contact options, help center, or support channels published on ExpoKa.com.