ExpoKa guarantees a streamlined, transparent return, refund, and replacement procedure for both wholesale orders and retail purchases. Our priority is prompt resolution through verified inspection and fair trade standards.
1. Return Eligibility & Timeframes
- Standard Retail Items: Return requests must be initiated within 7 days of delivery. Products must be unused, in original packaging, with all labels and accessories attached.
- Wholesale & B2B Shipments: Discrepancies (damaged cartons, missing quantities, or non-conforming batch samples) must be recorded and reported within 7 days of arrival.
- Non-Returnable Items: Customized / branded merchandise manufactured strictly to buyer's specifications, perishable commodities, and hygienic items.
2. Step-by-Step Return & Refund Process
- Sign in to your ExpoKa account and navigate to My Orders.
- Locate the specific order and click Start a Return / Refund Request.
- Attach photographic evidence, description of the fault, and batch/serial information.
- The supplier is given 48 hours to provide a resolution (replacement dispatch or refund authorization).
- If the supplier fails to respond satisfactorily, ExpoKa Support steps in to make an automatic binding decision.
3. Refund Timelines & Payout Methods
Once a return or refund is approved:
- Refunds are processed back to the original payment method (Bank Card, Mobile Money, or Wire Transfer).
- Credit is typically reflected within 7 to 14 business days depending on your financial institution.
Support & Claims Desk
Direct all inquiries regarding active refund cases to support@expoka.com.