ExpoKa Buyer Protection guarantees full security across every stage of your sourcing journey. From verified supplier escrow payments to on-time dispatch and quality conformity, we ensure you receive exactly what you contracted for, or your money back.
1. Core Pillars of ExpoKa Buyer Protection
- Escrow Payment Security: When you pay on ExpoKa, funds are held securely by our escrow service until you confirm receipt of goods or the carrier confirms successful delivery.
- On-Time Dispatch Guarantee: If the supplier fails to dispatch within the agreed timeline, you are entitled to cancel and receive an immediate refund.
- Product-as-Described Guarantee: If the delivered goods substantially differ from agreed specifications (grade, color, material, dimensions, or technical performance), ExpoKa mediates replacement or full compensation.
- Non-Delivery Protection: Full 100% refund if your order does not arrive within the guaranteed delivery window.
2. How to Open a Dispute or Claim
- Go to My Orders in your account dashboard.
- Select the order and click Open Dispute / Request Refund.
- Upload clear evidence: photos of the package, product barcode/serial numbers, or inspection report.
- Our 24/7 Trade Mediation Team will review supplier evidence and render a binding decision within 48 to 72 hours.
Buyer Dispute Resolution Center
Need urgent mediation assistance? Email support@expoka.com with your Order ID.