EXPOKA.COM | Return & Refund Policy

Last Updated: December 2025

If something you purchased on EXPOKA doesn’t meet your expectations, you may be eligible for a return or refund. Follow the steps below to make the process smooth and fast.

1. How to Make a Return

You can initiate a return directly from your EXPOKA account:

1. Log in to your EXPOKA account at expoka.com.
   If you checked out without an account, use the “Find My Order” link in your order email.

2. Go to My Orders → choose the order → tap Return / Refund.

3. Select the items you want to return and choose a reason. Some reasons may require extra info or photos.

4. If a physical return is not required, just choose your refund method and confirm.

5. If a physical return is required, EXPOKA will provide a return label (for eligible regions).
   – First return per order = free
   – Additional returns may include a fee

6. Pack all return items in one package. Include any barcodes or item codes if available.

7. Print and attach the return label, then drop off the package at the selected carrier.

8. After the warehouse receives and inspects the products, your refund will be issued.

⏳ Your return package must be shipped within 14 days after submitting your return request.

2. Is Return Shipping Free?

• Your first return per order is free (multiple items included), within the return window.

• Extra returns from the same order:
  – A shipping fee (starting at $7.99 + tax) may be deducted from your refund.

• Oversized / overweight items or remote-area returns:
  – You may need to ship them yourself and request reimbursement after inspection.

• We recommend returning everything in one shipment to avoid extra fees.

3. Where to Find Your Return Label

Find your label in your account:

• My Orders → Print Return Label, or

• Returns → Print Label

4. Return Window

Most items can be returned within 90 days of purchase. Some exceptions apply:

Items NOT eligible for return

• Worn, washed, damaged, or tag-removed clothing

• Perishable goods (food, groceries)

• Health & personal-care items

• Customized or made-to-order products

• Underwear or hygiene-sensitive items

• Free gifts

• Items marked “Non-returnable” on the product page

Electronics

Return window varies by seller (45 / 60 / 90 days).
You must ship the return within 14 days after submitting the request.

5. Refunds

A. Advanced or Instant Refunds

Some buyers may receive refunds before the returned items arrive, depending on account history.
If items are not returned or fail inspection, we may charge the original payment method.

B. Standard Refunds

Refunds are issued after the warehouse receives and approves the return.

C. Adjusted Refunds

Refund amount may be reduced if items are:

• Used

• Damaged

• Missing parts/accessories

• Poorly packaged during return
  (unless caused by EXPOKA or the seller)

D. Missing Items

Report missing items via Support Center → “Missing item”, or contact the seller.

E. “Delivered but Not Received”

Submit an investigation request in the Support Center.

F. Refund Timing

Your bank may take 5–14 business days (up to 30 days) to process funds.
Shipping fees, import taxes, and insurance are non-refundable unless the seller is at fault.

G. Refund to EXPOKA Credit

• Faster than bank refunds

• No expiration

• Cannot usually be reversed or cashed out

• Can be used to shop on EXPOKA

6. Refund Timeline Overview

7. Important Notices

1. Never return items to the shipping address on the package.
   Only use the return address from the official EXPOKA return label.

2. Do not include personal items or unintended products in your return package.
   EXPOKA cannot guarantee recovery or compensation for wrongly included items.

3. For items from local warehouses, contact the seller directly through the Return Details page.
   For all other items, contact EXPOKA Customer Support.